Scott-Grant’s experience in the financial and commercial sector
Here are some recent examples of how we’ve helped businesses in the financial and commercial sector
Recent business growth for a major service provider in property surveys prompted an increase in temporary and permanent resource. To ensure appropriate staffing levels and customer service levels were in place for the medium term, they involved one of our Senior Productivity Analysts. He helped them achieve their objective, improve customer service by better phasing of staff levels, identify training needs, moderate costs and improve productivity.
One of the largest building societies wanted to evaluate the introduction of some new features in their high street branches as part of their ongoing customer satisfaction programme. They supplemented their own in-house resource with some of our Industrial Engineers to evaluate customer queuing and service times using particular measurement techniques. With the appropriate data the building society management confidently implemented the new facilities for their customers.