What is Work Content?
Work content is the measured time content of an activity or task determined by using recognised work measurement techniques, at a defined performance level.
Performance is a measure of achieved results, which are meaningful only when related to a valid benchmark or standard. Work content is usually measured at Standard Performance.
So when two people working on tasks with the same work content are achieving slightly different performances, you would start to ask why. What are the causes? Lack of training, no available work, unreliable equipment or information, lack of effort or motivation?
How to calculate Work Content
If someone achieves 1 hour’s work content in 1 hour, that is a 100 performance (60/60 x 100). If they only achieve 45 minutes’ work content in 1 hour, that is a 75 performance (45/60 x 100).
Clearly time is an essential measure but, to assess performance, it HAS to relate to the work content.