1 Please pay our invoice before the course begins and within 21 days of the invoice date.
2 Examination results, certification, videos, DVDs, stopwatches, study boards or other goods cannot be supplied until your payment is received.
Details of our booking conditions
Receipt by us of your signed Confirmation of Course Booking form constitutes a firm order for our services and the following conditions apply to any changes made to that order.
You may substitute a delegate at no additional cost provided that you give us two working days’ written notice and you have paid our invoice within our terms, otherwise a 20% fee will apply.
2 Transfer to a different course or date
a) You may transfer a confirmed course booking without any additional cost provided that you give us 14 days’ notice and you have paid our original invoice within our terms, otherwise a 20% course transfer fee will apply.
b) The option to transfer can only be used once, after which we must treat your non-attendance as a cancellation.
3 Cancellation or postponement of a course booking
a) If you have to cancel an open course booking the following charges apply according to how much written notice we receive
• more than 21 days before the course start date – you receive full credit
• less than 21 days but more than 7 days – you receive 50% credit
• less than 7 days – your fee is payable in full
b) If you have to cancel or postpone an in-company course booking, once your booking is confirmed, 50% of the course fee will be payable.
Please note: We reserve the right to change or cancel any dates on any course due to circumstances beyond our control and will advise you as soon as possible.
How to pay
Payment can be made either by BACS or direct credit to our bank, by credit card or by cheque.
Scott-Grant Limited, Manchester One, 53 Portland Street, Manchester M1 3LD
Please call us on +44 (0) 161 234 2121 or Email us at firstname.lastname@example.org if you have any further queries.