Scott-Grant’s experience in the retail sector
Here are some recent examples of how we’ve helped businesses in the retail sector
A large high street retailer had developed a staffing model with typical average times for activities in its several hundreds of retail sites. However, the staffing model needed to be applied to each specific store so a team of our Industrial Engineers was assigned to collect the data, determining store parameters including layouts, distances, frequencies, sizes and product range. The retailer now has accurate staffing models for each store across the UK, rather than just the averages.
A leading supermarket chain was challenged by the constant need to change or adapt time standards to reflect different work content according to volume and product mix caused by seasonal or promotional activities. Such activities affect all the different specialist departments within each store. To address this we created a database using the MOST® technique, covering every activity in their stores. The information was then collected using a team of our Industrial Engineers to create frequencies and volume drivers for each type and size of store. Applying these time standards and store parameters through a new staffing model has now enabled the retailer to identify the impact of all activities or mix changes on their staffing levels and budgets for every store.